https://www.mountaintot.com/pages/terms-and-conditions

Processing of the credit card or payment constitutes acceptance of the terms and conditions.


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Cancellation Policy

We understand that travel plans sometimes change and we try and accommodate those changes. You may cancel or change your order anytime 3 days prior to your delivery date to receive a full refund. If cancellation happens within 3 days of delivery, Mountain Tot will refund 50% of your total order. No refunds for cancellation day of delivery. No refunds will be given on items that have been delivered.

**ALL CANCELLATIONS must be made via email. Voicemails are not a valid method to notify us of your cancellation**.

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Delivery Fees

We charge delivery fees per order. They will be charged in your cart upon entering the town in which you are staying and we are delivering to.

Delivery will be attempted 2 times (before 4PM on your delivery date) and if no delivery can be made, then you will be charged the full cost of the order plus delivery fee. We will charge a $50 re-delivery fee if we need to deliver the items again.

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Any issues with a delivered order

We do our very best to deliver your order on time and in full. If you have any issues with your order you must contact us via email within the first 24 hours to notify us about any initial issues. Waiting until the last day, or after your departure, does not help us make any needed corrections. Refunds will not be granted for any part of any order that has not been brought to our attention immediately.
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Excessive Cleaning Fee / Damage

Rental items that are left in a manner that requires more than a disinfectant wipe down will be charged an **EXCESSIVE CLEANING FEE of $35 per item**.

You agree to notify Mountain Tot of any damages that occur to our equipment during your rental period.

Depending on the situation, Mountain Tot reserves the right to charge you for repair and/or replacement of the damaged item(s).

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Communication via Text Message (SMS)

By placing your order you do consent that Mountain TOT may contact you via text message (SMS) to communicate about your order.